Last Updated: Sep 17, 2026
For Small Files, Mid-sized Files, and Big Files, you qualify for a full refund if no files from your eligible order are delivered within 24 hours of payment. You’ll still receive your files once processing is complete, even after the refund. If part of your order arrives on time but other files are missing, contact support for help.
You can also request a refund for these plans if your submitted link is invalid or exceeds your plan’s size limit, including if you decide not to pay for an upgrade. Continued delivery is not promised for links we cannot process.
For Large Files, Massive Files, and Huge Files, the delivery window is 5 days from payment. If your eligible order has not been delivered within that time, you qualify for a full refund. File delivery is not guaranteed after the refund.
You can request a full refund within 7 days of purchase if no file has been successfully processed and made available to download. Once a file is available, your subscription counts as used, even if you haven’t downloaded it yourself.
You also qualify for a full refund if no file from any of your submissions becomes available within 48 hours of submitting your first valid link. This guarantee covers your initial successful use. Later failed or delayed links do not restart it.
A subscription refund cancels your plan immediately. You lose access to subscription services and any remaining credits.
Our Guaranteed Delivery Policy requires a valid, unexpired link from a supported cloud storage service, the correct decryption key where required, and a combined file size within your plan’s limit. Submissions that do not meet these requirements do not start the subscription’s 48-hour window. They do not prevent an unused-subscription refund within 7 days of purchase if no files have been successfully processed and made available.
Request a delivery-guarantee refund within 7 calendar days after your plan’s delivery window ends. Receiving files after that window does not remove your eligibility. The separate unused-subscription deadline remains 7 days from purchase.
Email support@baidudl.com with your purchase email, receipt or order reference, and a description of the issue. If you’re unsure whether you qualify, we’ll help you check.
Our team usually issues eligible late-delivery refunds without a request, but refunds are handled manually and may not be issued immediately at the deadline. You can also contact us yourself. The time for the money to appear after a refund is issued depends on your payment provider.
We review other refund requests individually. This policy does not limit your rights under applicable consumer protection law.