Last Updated: Sep 17, 2026
For Small Files, Mid-sized Files, and Big Files, you qualify for a full refund if no files from your eligible order are delivered within 24 hours of payment. You’ll still receive your files once processing is complete, even after the refund. If part of your order arrives on time but other files are missing, contact support for help.
For Large Files, Massive Files, and Huge Files, the delivery window is 5 days from payment. If your eligible order has not been delivered within that time, you qualify for a full refund. File delivery is not guaranteed after the refund.
Your 48-hour delivery window starts when you submit your first valid link after purchasing your subscription. If no file from any of your submissions has been successfully processed and made available to download within that window, you qualify for a full refund.
If at least one file becomes available within those 48 hours, this guarantee is satisfied, even if you haven’t downloaded it yourself. The guarantee covers your initial successful use. Later failed or delayed links do not restart it.
A subscription refund cancels your plan immediately. You lose access to subscription services and any remaining credits.
Delivery guarantees require a valid, unexpired link from a supported cloud storage service, the correct decryption key where required, and a combined file size within your plan’s limit. Submissions that do not meet these requirements do not start the subscription’s 48-hour window or count as successful use.
Request a delivery-guarantee refund within 7 calendar days after your plan’s delivery window ends. Receiving files after that window does not remove your eligibility.
Our team usually issues eligible late-delivery refunds without a request, but refunds are handled manually and may not be issued immediately at the deadline. You can also email support@baidudl.com with your purchase email, receipt or order reference, and a description of the issue.
Our separate Refund Policy explains unused-subscription refunds, refunds for invalid or oversized one-time orders, and other refund requests. An unsuccessful submission does not prevent an unused-subscription refund within 7 days of purchase if no files have been successfully processed and made available.